Privacy Policy

Introduction

Xenfax ("we," "our," or "us") is operated by Rivvs LLC, a company based in Albany, New York. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our online fax service.

Information We Collect

We collect information that you provide directly to us, including:

• Account information (email address, name) when you create an account
• Payment information processed securely through Stripe
• Fax documents you upload for transmission
• Recipient fax numbers
• Usage data and service interaction logs
• Device and browser information for security purposes

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our fax transmission services
• Process transactions and send related information
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and abuse

Document Handling & Security

Your fax documents are encrypted during transmission and storage. We retain transmitted documents for a limited period to provide delivery confirmation and support. Guest fax documents are automatically deleted within 24 hours of successful transmission. Registered users can manage their document retention preferences in account settings. We implement industry-standard security measures to protect your data, including encryption at rest and in transit.

HIPAA Compliance

Xenfax is designed with healthcare privacy requirements in mind. We implement appropriate administrative, physical, and technical safeguards to protect the confidentiality, integrity, and availability of electronic protected health information (ePHI). Business Associate Agreements are available for covered entities upon request.

Information Sharing

We do not sell your personal information. We may share your information with:

• Service providers who assist in our operations (payment processing, fax transmission)
• Professional advisors such as lawyers and accountants
• Law enforcement when required by law or to protect our rights
• Business transferees in the event of a merger, acquisition, or sale

Your Rights & Choices

You have the right to:

• Access, correct, or delete your personal information
• Opt out of marketing communications
• Request a copy of your data
• Close your account at any time

Cookies & Tracking

We use essential cookies to maintain your session and preferences. We may use analytics tools to understand how our service is used. You can control cookie preferences through your browser settings.

Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy, please contact us at: