New York State DOL Fax Numbers

Yes — unlike some states, the New York State Department of Labor (NYS DOL) does publish a fax number for sending unemployment insurance (UI) documents and written correspondence. It appears alongside the mailing address (P.O. Box 15130, Albany, NY 12212-5130) and the Telephone Claims Center number on dol.ny.gov. NY DOL asks you to write your Social Security number in the top right corner of every page, and to save your fax confirmation sheet — because the department states plainly that it does not confirm receipt of a fax or written correspondence.

There is an important honesty caveat. As of our last check, two official NY DOL pages list different fax numbers: the Unemployment Insurance Contact page shows 518-457-9492, while NY DOL's "Contact Information for Customers" (form P813) shows 518-457-9378. Both are on dol.ny.gov and both describe the same general UI-correspondence purpose. Because we cannot resolve which is current from the outside, we show both and strongly recommend you confirm the correct number against your own determination or notice — or with the Telephone Claims Center — before faxing anything sensitive.

NY DOL's preferred way to send documents is not fax at all — it is secure messaging through your NY.gov account. After you sign in at dol.ny.gov, the envelope icon on your My Online Services page lets you send a secure message and attach documents, and unlike fax it keeps a record inside your account. NY DOL uses the same online system for many appeal and reconsideration requests. Because NY DOL says it does not confirm fax receipt, secure messaging (or certified mail) gives you stronger proof that your documents arrived.

If you do fax, treat your fax confirmation page as your only receipt: keep it, note the date and time, and follow up through your NY.gov account or the Telephone Claims Center (888-209-8124) if you do not see the issue resolved. Never rely on a fax number you found on a directory or forum site — use the number from dol.ny.gov or, better, the one printed on the notice you are responding to.

If you disagree with a determination that denies or reduces your benefits, you can request a hearing before an Administrative Law Judge. Your request must be made — online or postmarked — no later than 30 days from the date of the determination you disagree with. The fastest route is through your NY.gov account: open the envelope icon, and choose "Hearings and Appeals" as the subject. NY DOL also lists a separate mailing box for hearing requests (P.O. Box 15131, Albany, NY 12212-5131), distinct from the general UI correspondence box.

Because the 30-day window is firm, keep proof of when you filed. If you request the hearing online, save the confirmation; if you mail it, certified mail (return receipt requested) gives you a court-quality record of the date. As always, requesting a hearing does not by itself change the determination — an Administrative Law Judge decides the appeal on its merits.