Citibank Fax Numbers
Citi publishes a fax number for Servicemembers Civil Relief Act (SCRA) benefit requests through its Military Response Correspondence team. Confirm it below and fax your orders in minutes.
Last verified July 18, 2026 · Official domain: citi.com
Verified Citibank fax numbers by department
Military Response Correspondence (SCRA)
Requesting Servicemembers Civil Relief Act (SCRA) benefits by sending a cover page and a copy of your active-duty orders.
Fax
(866) 533-0503
- Phone:
- 877-804-1082
- Email:
- militaryorders@citi.com
- Mail:
- Citi, Military Response Correspondence (MRC), Attn: SCRA Request, P.O. Box 790398, St. Louis, MO 63179
The Military Response Unit phone line is 877-804-1082, available 24/7. The cover page must be addressed to Citi Military Response Correspondence (MRC).
Fax to Citibank — Military Response Correspondence (SCRA)
Faxing to Citibank — Military Response Correspondence (SCRA) at (866) 533-0503
Confirm (866) 533-0503 against citi.com before sending. Banks change department fax numbers.
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Official Citibank contact channels
Military Response Correspondence (SCRA) fax
866-533-0503
SCRA email
militaryorders@citi.com
Military Response Unit
877-804-1082
Available 24 hours a day, 7 days a week (TTY: 711 or Relay).
SCRA request by mail
Citi Military Response Correspondence, Attn: SCRA Request, P.O. Box 790398, St. Louis, MO 63179
What to include when you fax Citibank
- A cover page addressed to Citi Military Response Correspondence (MRC)
- A copy of your active-duty orders showing your name, SSN, active-duty start date, and service branch
- Your Citi account number(s)
- A daytime phone number so the Military Response Unit can reach you
How to fax Citibank
Citi's documented customer fax number is for its Military Response Correspondence (MRC) team, which handles Servicemembers Civil Relief Act (SCRA) benefit requests. On Citi's SCRA page (online.citi.com), Citi tells servicemembers they can request SCRA benefits by fax to 866-533-0503, with a cover page addressed to Citi Military Response Correspondence (MRC) that includes a copy of active-duty orders showing the service member's name, SSN, active-duty start date, and service branch.
Citi offers matching alternatives: you can email your orders to militaryorders@citi.com, mail Citi Military Response Correspondence, Attn: SCRA Request, P.O. Box 790398, St. Louis, MO 63179, or call the Military Response Unit at 877-804-1082, which is staffed 24 hours a day, seven days a week. If Citi confirms your account is eligible, it applies the benefits within a couple of billing cycles.
Citi is a large issuer with many products, and it does not broadly publish customer fax numbers for its other departments on citi.com. The SCRA / Military Response Correspondence fax above is the one clearly documented, so treat other "Citi fax number" listings on directory sites with caution and confirm any case-specific number Citi gives you before sending.
Citibank's preferred alternatives to fax
Citi gives SCRA customers four documented options: fax (866-533-0503), email (militaryorders@citi.com), mail to Military Response Correspondence, and a 24/7 phone line (877-804-1082). The phone line is useful to start the request; fax or email is how you submit the orders, with fax giving you a dated confirmation.
Faxing financial documents to Citibank safely
Your active-duty orders show your Social Security number and service details. Fax only the orders and cover page, address the cover page to Citi Military Response Correspondence (MRC), and keep your transmission confirmation, since SCRA benefits apply based on your active-duty start date.
Citibank fax FAQ
What is the Citi SCRA fax number?
Citi accepts Servicemembers Civil Relief Act (SCRA) benefit requests by fax at 866-533-0503 through its Military Response Correspondence (MRC) team. Include a cover page addressed to Citi Military Response Correspondence (MRC) and a copy of your active-duty orders.
What information does Citi need on my SCRA request?
Citi asks for a cover page addressed to Military Response Correspondence (MRC) and a copy of your active-duty orders showing your name, Social Security number, active-duty start date, and service branch. You can fax it to 866-533-0503 or email militaryorders@citi.com.
Can I call Citi about SCRA instead of faxing?
Yes. Citi's Military Response Unit is available 24 hours a day, 7 days a week at 877-804-1082 (TTY: 711 or a Relay Service). Many customers call to start the request and then fax or email their orders.
Where do I mail an SCRA request to Citi?
Mail your request and a copy of your active-duty orders to Citi Military Response Correspondence, Attn: SCRA Request, P.O. Box 790398, St. Louis, MO 63179. The fax alternative is 866-533-0503 and the email is militaryorders@citi.com.
Does Citibank have a general customer fax number?
Citi does not broadly publish customer fax numbers for its general departments on citi.com. The clearly documented customer fax is the SCRA / Military Response Correspondence line, 866-533-0503. Confirm any case-specific fax number a Citi representative gives you before sending.
Other bank fax guides
XenFax is an independent online fax service and is not affiliated with, endorsed by, or acting on behalf of any bank named on this page. Bank names and logos are the property of their respective owners. Banks change department fax numbers periodically — always confirm the number against the official source linked on this page before sending sensitive financial documents.