USAA Fax Numbers
USAA publishes different fax numbers for different departments. Confirm the right one for Power of Attorney, bank/SCRA documents, life insurance, or mortgage assistance below, then fax your paperwork in minutes.
Last verified July 18, 2026 · Official domain: usaa.com
Verified USAA fax numbers by department
Power of Attorney Processing
Submitting a completed USAA Power of Attorney form and the required identification form so an attorney-in-fact can act on a member's USAA accounts.
Fax
(800) 531-8877
- Mail:
- USAA, Power of Attorney Processing, P.O. Box 659464, San Antonio, TX 78265
The USAA POA form itself instructs you to fax the printed form to 800-531-8877 or mail it to the P.O. box above.
Fax to USAA — Power of Attorney Processing
Faxing to USAA — Power of Attorney Processing at (800) 531-8877
Confirm (800) 531-8877 against usaa.com before sending. Banks change department fax numbers.
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Bank documents & SCRA benefit requests
Faxing USAA Federal Savings Bank documents, including a Servicemembers Civil Relief Act (SCRA) benefit request (form code LNSSCRA).
Fax
(800) 531-5717
- Mail:
- USAA Federal Savings Bank, Attn: LNSSCRA, 10750 McDermott Freeway, San Antonio, TX 78288-0544
Address the cover sheet to the form code (e.g. Attn: LNSSCRA) shown on the USAA form you are returning.
Source: USAA SCRA Benefit Request form (static.usaa.com PDF)
Fax to USAA — Bank documents & SCRA benefit requests
Faxing to USAA — Bank documents & SCRA benefit requests at (800) 531-5717
Confirm (800) 531-5717 against usaa.com before sending. Banks change department fax numbers.
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USAA Life Insurance Company
Returning USAA life insurance forms such as premium-payment authorizations and beneficiary designations.
Fax
(877) 435-7099
- Mail:
- USAA Life Insurance Company, 9800 Fredericksburg Road, San Antonio, TX 78288
Source: USAA Life premium-payment form (static.usaa.com PDF)
Fax to USAA — USAA Life Insurance Company
Faxing to USAA — USAA Life Insurance Company at (877) 435-7099
Confirm (877) 435-7099 against usaa.com before sending. Banks change department fax numbers.
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Mortgage assistance (loss mitigation)
Sending a mortgage assistance / loss-mitigation application and supporting documents to USAA's Centralized Mod Department.
Fax
(855) 294-9270
- Mail:
- USAA Federal Savings Bank, Attn: Centralized Mod Department, PO Box 610790, Dallas, TX 75261
Include your name, loan number, property address, and contact information with every page.
Fax to USAA — Mortgage assistance (loss mitigation)
Faxing to USAA — Mortgage assistance (loss mitigation) at (855) 294-9270
Confirm (855) 294-9270 against usaa.com before sending. Banks change department fax numbers.
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Official USAA contact channels
usaa.com and the USAA Mobile App
Most requests can be started or uploaded through your online account or "USAA Documents Online."
Member services
800-531-8722
Also 210-531-8722 from San Antonio or abroad.
Power of Attorney fax
800-531-8877
Bank documents / SCRA fax
800-531-5717
Life insurance fax
877-435-7099
Mortgage assistance fax
855-294-9270
What to include when you fax USAA
- A cover sheet addressed to the specific USAA department (and form code, e.g. Attn: LNSSCRA)
- Your USAA number / member number
- The relevant account, policy, or loan number
- The completed, signed USAA form for that request (POA, SCRA benefit request, beneficiary change, etc.)
- For SCRA benefits: a copy of your active-duty orders or a commanding officer's letter
- A daytime phone number so the department can reach you with questions
How to fax USAA
USAA serves military members, veterans, and their families across banking, insurance, and mortgages — and because those are separate lines of business, USAA does not use a single fax number. The number you need depends entirely on which USAA department the document is going to, which is why generic "USAA fax number" listings on aggregator sites are risky. Every number on this page was pulled from a current USAA form or help-center page on usaa.com (or its static.usaa.com and homeusaa.com document servers).
The most-requested USAA fax is Power of Attorney Processing at 800-531-8877. USAA's own POA form tells you to fax the completed power of attorney and identification form there, or mail it to Power of Attorney Processing, P.O. Box 659464, San Antonio, TX 78265. For general USAA Federal Savings Bank paperwork — most notably a Servicemembers Civil Relief Act (SCRA) benefit request — USAA lists 800-531-5717, with the cover sheet addressed to the form code (Attn: LNSSCRA for the SCRA request) at 10750 McDermott Freeway, San Antonio, TX 78288-0544.
On the insurance and mortgage side, USAA Life Insurance Company accepts forms such as premium-payment authorizations and beneficiary designations at 877-435-7099 (9800 Fredericksburg Road, San Antonio, TX 78288). If you have fallen behind on a USAA mortgage, the Centralized Mod Department accepts mortgage-assistance applications at 855-294-9270 (mail: Attn: Centralized Mod Department, PO Box 610790, Dallas, TX 75261). Match your document to the right department before you send — a POA faxed to the mortgage line will not be processed.
USAA's preferred alternatives to fax
For most routine needs USAA steers members to usaa.com and the USAA Mobile App, where you can upload documents securely through "USAA Documents Online" and track requests without a fax machine. Fax and mail remain the right choice when a USAA form specifically instructs you to return it that way — Power of Attorney and SCRA benefit requests are the common examples — because those create a dated paper trail and a transmission receipt you can keep.
Faxing financial documents to USAA safely
USAA forms often ask for a member number and, on some forms, a Social Security number. Fax only the pages the USAA form asks for, address the cover sheet to the exact department and form code, and keep your transmission confirmation. Because USAA maintains distinct fax lines for banking, life insurance, and mortgages, double-check you are sending to the department that matches your document.
USAA fax FAQ
What is the USAA Power of Attorney fax number?
USAA's Power of Attorney Processing fax number is 800-531-8877. USAA's own POA form instructs you to fax the completed power of attorney and identification form there, or mail it to USAA, Power of Attorney Processing, P.O. Box 659464, San Antonio, TX 78265.
How do I fax an SCRA benefit request to USAA?
USAA accepts Servicemembers Civil Relief Act (SCRA) benefit requests and other USAA Federal Savings Bank documents by fax at 800-531-5717. Address your cover sheet to the form code (Attn: LNSSCRA for the SCRA benefit request) and include a copy of your active-duty orders. The mailing alternative is USAA Federal Savings Bank, Attn: LNSSCRA, 10750 McDermott Freeway, San Antonio, TX 78288-0544.
What is the USAA life insurance fax number?
USAA Life Insurance Company accepts forms — including premium-payment authorizations and beneficiary designations — by fax at 877-435-7099. The mailing address is USAA Life Insurance Company, 9800 Fredericksburg Road, San Antonio, TX 78288.
Where do I fax USAA mortgage assistance documents?
USAA's Centralized Mod Department accepts mortgage-assistance (loss-mitigation) documents by fax at 855-294-9270. Include your name, loan number, property address, and contact information. The mailing address is USAA Federal Savings Bank, Attn: Centralized Mod Department, PO Box 610790, Dallas, TX 75261.
Does USAA have one fax number for everything?
No. USAA uses different fax numbers for different departments — Power of Attorney (800-531-8877), bank/SCRA documents (800-531-5717), life insurance (877-435-7099), and mortgage assistance (855-294-9270). Sending a document to the wrong department can delay or lose your request, so confirm the department before you fax.
Can I upload documents to USAA instead of faxing?
Yes. For many requests USAA lets you upload documents securely through usaa.com or the USAA Mobile App ("USAA Documents Online"). Fax is best when a specific USAA form tells you to return it by fax, such as a Power of Attorney or SCRA benefit request, because it gives you a dated transmission confirmation.
Other bank fax guides
XenFax is an independent online fax service and is not affiliated with, endorsed by, or acting on behalf of any bank named on this page. Bank names and logos are the property of their respective owners. Banks change department fax numbers periodically — always confirm the number against the official source linked on this page before sending sensitive financial documents.