When a bank asks you to fax a power of attorney, dispute, SCRA request, or estate document, you need the right department number — not a generic switchboard. Each guide below lists the fax numbers we confirmed on the bank's own official site, exactly what to include, and how to send it in minutes for $1.99.
Last verified July 18, 2026.
Powers of attorney, estate/deceased-account settlement, SCRA (military) benefit requests, and formal billing or credit-report disputes are document-heavy and signature-based. Banks route these to specific departments that accept fax because it creates a dated, self-contained record — even when general support is online or by phone.
We publish a fax number only when it appears on the bank's own website or an official bank PDF. Where a bank publishes no customer fax, the page says so honestly and documents secure message, upload, phone, and mail instead — never numbers copied from aggregator sites.
Every entry links to a full, sourced guide. A checkmark means the bank publishes a department fax we confirmed on its official site.
| Bank | Published fax | Department(s) | Verified |
|---|---|---|---|
| USAA | 4 | Power of Attorney Processing, Bank documents & SCRA benefit requests, USAA Life Insurance Company, Mortgage assistance (loss mitigation) | July 18, 2026 |
| Capital One | No published customer fax | Online / phone / branch only | July 18, 2026 |
| Wells Fargo | 1 | Estate Care Center | July 18, 2026 |
| Chase | No published customer fax | Online / phone / branch only | July 18, 2026 |
| U.S. Bank | No published customer fax | Online / phone / branch only | July 18, 2026 |
| TD Bank | No published customer fax | Online / phone / branch only | July 18, 2026 |
| Synchrony Bank | 1 | Estate Services / deceased notification | July 18, 2026 |
| Fifth Third Bank | 1 | SCRA Specialist (military benefits) | July 18, 2026 |
| Huntington Bank | 1 | Customer Advocacy — SCRA Management | July 18, 2026 |
| M&T Bank | 1 | Estate Services | July 18, 2026 |
| Citibank | 1 | Military Response Correspondence (SCRA) | July 18, 2026 |
| Barclays US | 1 | Card Services — Billing Disputes | July 18, 2026 |
These banks route document requests through secure message, online banking, phone, and branches. Their guides document the official channels honestly.
Banks still lean on fax for document-heavy, signature-based requests where they want a self-contained paper trail: powers of attorney, estate/deceased-account settlement, Servicemembers Civil Relief Act (SCRA) benefit requests, billing and credit-report disputes, and identity or income verification. Fax gives both sides a dated transmission record without exposing the documents in an email inbox, which is why department forms often list a fax number even when the bank's general support is online or by phone.
Every fax number we publish was confirmed on the bank's own official website or an official bank PDF (for example static.usaa.com, 53.com, mtb.com, or barclaycardus.com), and each bank page links its source and shows when we verified it. Where a bank does not publish a customer-facing fax, we say so honestly and document the official channels instead of repeating unconfirmed numbers from directory or form-filler sites.
Several large banks route document requests through secure message, online banking, phone, and branches rather than a public fax line. Based on our review of their official sites, Capital One, Chase, U.S. Bank, and TD Bank do not publish a general customer-facing fax for these requests. Their pages here document the channels those banks actually support.
Address the cover sheet to the exact department (for example "Attn: Estate Services" or "Attn: SCRA Specialist"), include your name as it appears on the account, your account or loan number, a callback phone number, the total page count, and any required authorization or legal documents. Avoid putting your full Social Security number on the cover sheet unless the bank's own form requires it.
Faxing sends your document directly to the receiving department's line rather than through third-party email servers, which is why banks accept sensitive paperwork this way. Still, send only the pages the bank's form asks for, confirm the number against the official source before sending, and keep your transmission confirmation. XenFax encrypts your upload and automatically deletes it after 24 hours.
Yes — banks reorganize departments and update fax numbers periodically. That is exactly why we date every page ("Last verified July 18, 2026") and link the official source. Always confirm the number against the bank's current page or the form you are returning before you fax anything sensitive.
One-off documents are $1.99 each. If you send bank paperwork regularly, XenFax Pro is $9.99/month for unlimited faxes and your own dedicated fax number — with delivery confirmation on every send.
See Pro plansXenFax is an independent online fax service and is not affiliated with, endorsed by, or acting on behalf of any bank named on this page. Bank names and logos are the property of their respective owners. Banks change department fax numbers periodically — always confirm the number against the official source linked on this page before sending sensitive financial documents.