Fifth Third Bank Payoff Request
Request a Fifth Third Bank mortgage payoff online at 53.com or by phone at 800-972-3030. Fifth Third does not publish a payoff-request fax.
Last verified July 17, 2026 · Official source: 53.com
Official request channels
Online account (fastest)
Log in at 53.com and view your loan payoff details in the account summary.
Mortgage phone line
800-972-3030
Request payoff information from a representative or through the automated prompts.
Mortgage servicing address
Fifth Third Bank, Customer Care Department, 5001 Kingsley Drive, MD 1MOB19, Cincinnati, OH 45227
General mortgage servicing correspondence address.
Fifth Third Bank does not publish a payoff request fax number
Fifth Third Bank does not publish a payoff-request fax number. Its official channels are the online account at 53.com and its mortgage phone line.
What to include in your Fifth Third Bank request
- Fifth Third mortgage account number
- Property address on the loan
- Borrower name(s) as they appear on the mortgage
- Good-through / payoff date requested
- Return contact information for the statement
- For third parties: a borrower-signed authorization to release information
Turnaround
Online payoff details are available on demand; phone and written requests follow standard timing and the RESPA seven-business-day rule.
How Fifth Third Bank payoff requests work
Fifth Third Bank keeps its payoff process simple: log in at 53.com and your loan payoff details appear in the account summary, or call the mortgage line at 800-972-3030 to have a representative walk you through it or use the automated prompts.
Fifth Third does not publish a payoff-request fax number. You may see fax numbers attached to Fifth Third on third-party sites — some are escrow or general customer-care fax lines, not payoff channels — so we do not present any of them as a payoff fax. For general mortgage servicing correspondence, Fifth Third’s Customer Care Department is at 5001 Kingsley Drive, MD 1MOB19, Cincinnati, OH 45227.
For closings, the borrower authorizes the title or escrow company to receive information, and the payoff is then requested by phone or pulled from the borrower’s 53.com account and forwarded. If Fifth Third asks for a document to be faxed, confirm the correct destination with them directly first.
Third-party & escrow requests
Because Fifth Third does not publish a payoff fax, title and escrow agents should have the borrower authorize release of information and then request the payoff by phone at 800-972-3030, or have the borrower pull the payoff details from the 53.com account summary and forward them. Confirm any document destination directly with Fifth Third rather than using numbers from aggregator sites.
What a Fifth Third Bank payoff statement includes
- Unpaid principal balance
- Interest through the good-through date
- Outstanding fees, late charges, and advances
- Escrow balance treatment
- Payment / wire instructions and quote expiration
The federal 7-business-day rule
Under federal law (12 C.F.R. § 1026.36(c)(3)), servicers of closed-end consumer mortgages must generally provide an accurate payoff statement within seven business days of receiving a written request from the borrower or a person acting on the borrower’s behalf. Reasonable exceptions apply (for example, loans in bankruptcy or foreclosure), so submitting your request in writing and keeping your fax confirmation is the best way to start the clock.
Fifth Third Bank payoff request FAQ
What is the Fifth Third Bank mortgage payoff phone number?
Fifth Third Bank’s mortgage line is 800-972-3030. You can request payoff information from a representative or through the automated prompts.
Does Fifth Third Bank have a payoff request fax number?
Fifth Third does not publish a payoff-request fax number on its official site. Request your payoff online at 53.com or by phone at 800-972-3030. Fax numbers listed for Fifth Third on third-party sites are often escrow or general customer-care lines, not payoff channels.
How do I get my Fifth Third payoff online?
Log in to your account at 53.com and view your loan payoff details in the account summary. This is the fastest way to see the amount required to pay off your loan.
Where do I send Fifth Third mortgage correspondence?
Fifth Third Bank, Customer Care Department, 5001 Kingsley Drive, MD 1MOB19, Cincinnati, OH 45227 is the general mortgage servicing correspondence address. For a payoff, the fastest channels are 53.com online or the phone line at 800-972-3030.
How can a title company get my Fifth Third payoff?
Authorize the title company to receive information, then have them request the payoff by phone at 800-972-3030, or pull the payoff details from your 53.com account summary and forward them. Confirm any fax destination directly with Fifth Third.
Other servicer payoff guides
XenFax is an independent online fax service and is not affiliated with, endorsed by, or acting on behalf of any mortgage servicer named on this page. Servicer names and logos are the property of their respective owners. Contact details change frequently — always confirm the fax number, phone number, and address against the official source linked on this page before sending your request.