Rocket Mortgage Payoff Request
Get a Rocket Mortgage payoff statement online in your Rocket Account or through the automated payoff line — plus how to submit a written request by fax.
Last verified July 17, 2026 · Official source: rocketmortgage.com
Official request channels
Rocket Account portal (fastest)
Sign in at rocketmortgage.com and open your loan dashboard to request a payoff quote 24/7.
Automated payoff line
877-373-7433
Have your 10-digit loan number and phone number ready for the prompts.
Client service line
800-508-0944
Respond to the interactive prompts by voice or touchtone.
Written request fax (QWR / Notice of Error / Information Request)
877-382-3138
Official channel for written information requests, including a written payoff request.
Written request mailing address
Rocket Mortgage, LLC, P.O. Box 442359, Detroit, MI 48244-2359
Rocket Mortgage does not publish a payoff request fax number
Rocket Mortgage does not publish a dedicated instant-payoff-quote fax line. Its fastest channels are the Rocket Account portal and its automated payoff phone line. Rocket does, however, list an official fax for written Qualified Written Requests, Notices of Error, and Information Requests — which is a legitimate way to submit a written payoff/information request that triggers the RESPA seven-business-day clock.
Fax a written payoff / information request to Rocket Mortgage
Faxing to Rocket Mortgage at (877) 382-3138
This is Rocket Mortgage’s official fax for written Qualified Written Requests, Notices of Error, and Information Requests (mail equivalent: P.O. Box 442359, Detroit, MI 48244-2359). Use it to submit a written, signed payoff or information request — not for an instant quote, which is faster online or by phone.
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What to include in your Rocket Mortgage request
- 10-digit Rocket Mortgage loan number
- Property address on the loan
- Borrower name(s) exactly as they appear on the mortgage
- The good-through / payoff date you want quoted
- A callback phone number and return fax or email
- For third parties: a borrower-signed authorization to release information
Fees
Rocket Mortgage does not disclose a standard payoff-statement fee for a routine quote; some accounts may see recording or lien-release costs itemized on the statement.
Turnaround
Online and automated-phone quotes are typically generated the same day; written requests follow the RESPA seven-business-day rule.
How Rocket Mortgage payoff requests work
Rocket Mortgage (Rocket Mortgage, LLC) services millions of loans and leans heavily on self-service. For most borrowers the quickest payoff quote comes straight from the Rocket Account dashboard, where you can pick a good-through date and download the statement without waiting on hold.
If you would rather not log in, Rocket’s automated payoff line at 877-373-7433 will read back or send a quote after you enter your 10-digit loan number and phone number. A second client-service number, 800-508-0944, handles broader questions.
Rocket does not advertise a dedicated "fax me a payoff" number, so be skeptical of third-party sites that list one. What Rocket does publish is an official fax and P.O. box for written Qualified Written Requests, Notices of Error, and Information Requests. A written, signed payoff or information request sent to that fax (877-382-3138) is a legitimate way to create a paper trail and start the federal seven-business-day clock — useful when a title company or attorney needs documentation rather than a phone quote.
Third-party & escrow requests
Title companies, closing attorneys, escrow officers, and new lenders should have the borrower complete Rocket Mortgage’s authorization to release information before requesting a payoff. Once authorization is on file, a written payoff request can be faxed to 877-382-3138 or mailed to the Detroit P.O. box, or the borrower can pull the quote from their Rocket Account and share it.
What a Rocket Mortgage payoff statement includes
- Remaining unpaid principal balance
- Interest accrued through the selected good-through date
- Any outstanding fees, advances, or escrow shortage
- Wire and payment delivery instructions
- The date the quoted amount is good through
The federal 7-business-day rule
Under federal law (12 C.F.R. § 1026.36(c)(3)), servicers of closed-end consumer mortgages must generally provide an accurate payoff statement within seven business days of receiving a written request from the borrower or a person acting on the borrower’s behalf. Reasonable exceptions apply (for example, loans in bankruptcy or foreclosure), so submitting your request in writing and keeping your fax confirmation is the best way to start the clock.
Rocket Mortgage payoff request FAQ
What is the Rocket Mortgage payoff request phone number?
Rocket Mortgage’s automated payoff line is 877-373-7433. Enter your 10-digit loan number and phone number at the prompts. For other servicing questions, the client service line is 800-508-0944.
Does Rocket Mortgage have a payoff request fax number?
Rocket Mortgage does not publish a dedicated instant-payoff-quote fax. It does list an official fax for written requests — Qualified Written Requests, Notices of Error, and Information Requests — at 877-382-3138. A written, signed payoff or information request can be faxed there to create a documented request.
How fast will Rocket Mortgage send my payoff statement?
Quotes requested online or through the automated phone line are usually generated the same day. A written request is governed by the federal rule requiring servicers to generally provide a payoff statement within seven business days of a written request.
I have a Quicken Loans mortgage — is that the same as Rocket Mortgage?
Yes. Quicken Loans rebranded its mortgage business as Rocket Mortgage. Use the Rocket Mortgage channels above for a payoff on a former Quicken Loans mortgage.
Can my title company or attorney request my Rocket Mortgage payoff?
Yes, once you authorize them. Complete Rocket Mortgage’s authorization to release information, then your title company, escrow officer, or attorney can submit a written payoff request by fax to 877-382-3138 or by mail, or you can download the quote from your Rocket Account and forward it.
Other servicer payoff guides
XenFax is an independent online fax service and is not affiliated with, endorsed by, or acting on behalf of any mortgage servicer named on this page. Servicer names and logos are the property of their respective owners. Contact details change frequently — always confirm the fax number, phone number, and address against the official source linked on this page before sending your request.