Freedom Mortgage Payoff Request
Freedom Mortgage accepts payoff requests by fax, phone, email, mail, and online portal. Fax number 877-233-5843 — send yours in minutes.
Last verified July 17, 2026 · Official source: freedommortgage.com
Official request channels
Payoff request fax
877-233-5843
Payoff phone line
855-690-5900
Monday–Friday 8 a.m.–8 p.m., Saturday 9 a.m.–2 p.m. ET.
Payoff request email
FreedomPayoffRequest@FreedomMortgage.com
Payoff mailing address
Freedom Mortgage, P.O. Box 50485, Indianapolis, IN 46250-0401
Online portal
Loan Information → Account Summary → Make A Request → Payoff Quote.
Fax your payoff request to Freedom Mortgage now
Faxing to Freedom Mortgage at (877) 233-5843
Freedom Mortgage publishes 877-233-5843 as its payoff request fax. Upload a written request (or a signed third-party authorization) and we’ll fax it for you.
Drag & drop your PDF
or click to browse (max 4MB, 10 pages)
Your document is encrypted and automatically deleted after 24 hours.
Secure payment powered by Stripe.
What to include in your Freedom Mortgage request
- Freedom Mortgage loan number
- Property address on the loan
- Borrower name(s) as they appear on the mortgage
- Requested good-through / payoff date
- Return fax number or email for the statement
- For FHA loans: note that payoff dates often default to month-end
- For third parties: a borrower-signed authorization to release information
Fees
A statement fee may apply depending on your loan and state.
Turnaround
Written requests follow the RESPA seven-business-day rule; portal and phone quotes are typically faster.
How Freedom Mortgage payoff requests work
Freedom Mortgage is unusually flexible about how you can request a payoff — it publishes a fax number, a phone line, an email address, a mailing address, and an online portal path, which is rare among large servicers. That makes it easy to create a documented, written request.
The most reliable paper trail is a fax to 877-233-5843 or an email to FreedomPayoffRequest@FreedomMortgage.com. If you prefer to talk to someone, the payoff phone line is 855-690-5900, open Monday through Friday 8 a.m. to 8 p.m. and Saturday 9 a.m. to 2 p.m. Eastern. Existing customers can also self-serve through the online portal under Loan Information → Account Summary → Make A Request → Payoff Quote.
One Freedom-specific quirk: for FHA-insured loans, the payoff good-through date commonly defaults to the end of the month, which affects the interest figure. If you are closing mid-month, say so explicitly in your request. A statement fee may apply depending on your loan and state, and third-party requesters must include a borrower authorization.
Third-party & escrow requests
Title companies, escrow officers, and attorneys should include a borrower-signed authorization to release information with the request. Freedom Mortgage accepts the authorization and payoff request by fax (877-233-5843), email (FreedomPayoffRequest@FreedomMortgage.com), or mail. Faxing a signed authorization is the quickest documented route.
What a Freedom Mortgage payoff statement includes
- Unpaid principal balance
- Interest through the good-through date (FHA loans often default to month-end)
- Any applicable statement fee, late charges, and advances
- Escrow balance treatment
- Wire / payment instructions and the quote expiration
The federal 7-business-day rule
Under federal law (12 C.F.R. § 1026.36(c)(3)), servicers of closed-end consumer mortgages must generally provide an accurate payoff statement within seven business days of receiving a written request from the borrower or a person acting on the borrower’s behalf. Reasonable exceptions apply (for example, loans in bankruptcy or foreclosure), so submitting your request in writing and keeping your fax confirmation is the best way to start the clock.
Freedom Mortgage payoff request FAQ
What is the Freedom Mortgage payoff request fax number?
Freedom Mortgage’s payoff request fax number is 877-233-5843. You can fax a written payoff request or a signed third-party authorization to that number.
Can I email a Freedom Mortgage payoff request?
Yes. Freedom Mortgage accepts payoff requests at FreedomPayoffRequest@FreedomMortgage.com. Include your loan number, property address, requested good-through date, and return contact details.
Why does my Freedom Mortgage FHA payoff default to the end of the month?
FHA-insured loans historically allowed interest to be collected through month-end, so Freedom Mortgage often defaults FHA payoff good-through dates to the last day of the month. If you are closing mid-month, state your exact target date in the request.
Does Freedom Mortgage charge for a payoff statement?
A statement fee may apply depending on your loan type and state. Any fee is disclosed on the payoff statement and included in the total required to pay the loan in full.
How does a title company request a Freedom Mortgage payoff?
The title or escrow company includes a borrower-signed authorization to release information with the request, then faxes it to 877-233-5843, emails FreedomPayoffRequest@FreedomMortgage.com, or mails the Indianapolis payoff address.
Other servicer payoff guides
XenFax is an independent online fax service and is not affiliated with, endorsed by, or acting on behalf of any mortgage servicer named on this page. Servicer names and logos are the property of their respective owners. Contact details change frequently — always confirm the fax number, phone number, and address against the official source linked on this page before sending your request.