Wells Fargo Home Mortgage Payoff Request
Request a Wells Fargo home mortgage payoff online, by phone at 866-234-8271, or at a branch. Wells Fargo does not publish a payoff fax.
Last verified July 17, 2026 · Official source: wellsfargo.com
Official request channels
Wells Fargo Online (fastest)
Sign on at wellsfargo.com, open your mortgage account, and view or request payoff information.
Home mortgage customer service
866-234-8271
Monday–Friday 7 a.m.–10 p.m., Saturday 8 a.m.–2 p.m. CT.
In person
Visit a Wells Fargo branch and ask a banker to help start the payoff request.
Wells Fargo Home Mortgage does not publish a payoff request fax number
Wells Fargo does not publish a payoff-request fax number. Its official channels are Wells Fargo Online, its home mortgage phone line, and its branches.
What to include in your Wells Fargo Home Mortgage request
- Wells Fargo mortgage account number
- Property address on the loan
- Borrower name(s) as they appear on the mortgage
- Good-through / payoff date requested (interest accrues daily)
- Return contact information for the statement
- For third parties: a borrower-signed authorization to release information
Turnaround
Online and phone quotes are typically same day; written requests follow the RESPA seven-business-day rule.
How Wells Fargo Home Mortgage payoff requests work
Wells Fargo Home Mortgage steers payoff requests to its online account and phone line rather than a fax. If you are enrolled in Wells Fargo Online, signing on and opening your mortgage account is the quickest way to view statements and request payoff information.
By phone, Wells Fargo Home Mortgage customer service is 866-234-8271, open Monday through Friday 7 a.m. to 10 p.m. and Saturday 8 a.m. to 2 p.m. Central. Have your account number ready and specify the good-through date you need, because interest accrues daily. You can also visit a branch and have a banker help start the request.
Wells Fargo does not publish a payoff-request fax number, and we do not repeat the fax numbers that aggregator sites attach to Wells Fargo because we could not confirm them on wellsfargo.com. For closings, use Wells Fargo’s "Authorization to release information" form so your title or escrow company can receive the payoff, then coordinate delivery with customer service.
Third-party & escrow requests
Wells Fargo provides an "Authorization to release information" form for home lending. The borrower completes and returns it so a title company, escrow officer, or attorney can receive account and payoff information. Because there is no published payoff fax, coordinate delivery of the completed statement with Wells Fargo customer service once authorization is on file.
What a Wells Fargo Home Mortgage payoff statement includes
- Unpaid principal balance
- Interest through the good-through date
- Outstanding fees, late charges, and advances
- Escrow balance treatment
- Payment instructions and quote expiration
The federal 7-business-day rule
Under federal law (12 C.F.R. § 1026.36(c)(3)), servicers of closed-end consumer mortgages must generally provide an accurate payoff statement within seven business days of receiving a written request from the borrower or a person acting on the borrower’s behalf. Reasonable exceptions apply (for example, loans in bankruptcy or foreclosure), so submitting your request in writing and keeping your fax confirmation is the best way to start the clock.
Wells Fargo Home Mortgage payoff request FAQ
What is the Wells Fargo mortgage payoff phone number?
Wells Fargo Home Mortgage customer service is 866-234-8271, available Monday through Friday 7 a.m. to 10 p.m. and Saturday 8 a.m. to 2 p.m. Central Time.
Does Wells Fargo have a payoff request fax number?
Wells Fargo does not publish a payoff-request fax number on its official site. Request your payoff through Wells Fargo Online, by phone at 866-234-8271, or at a branch. Be cautious about fax numbers listed on third-party sites.
How do I get a Wells Fargo payoff quote online?
Sign on to Wells Fargo Online, open your mortgage account, and view or request payoff information. Have your intended good-through date in mind since interest accrues daily.
How can a title company get my Wells Fargo payoff?
Complete Wells Fargo’s "Authorization to release information" home-lending form so your title or escrow company can receive account and payoff information, then coordinate delivery of the statement with Wells Fargo customer service.
How fast will Wells Fargo provide my payoff statement?
Online and phone quotes are usually available the same day. A written request is covered by the federal rule that servicers generally provide a payoff statement within seven business days of a written request.
Other servicer payoff guides
XenFax is an independent online fax service and is not affiliated with, endorsed by, or acting on behalf of any mortgage servicer named on this page. Servicer names and logos are the property of their respective owners. Contact details change frequently — always confirm the fax number, phone number, and address against the official source linked on this page before sending your request.