U.S. Bank Payoff Request
Request a U.S. Bank mortgage payoff online, in the app, or by phone at 800-365-7772. U.S. Bank sends the statement to you — there is no request-submission fax.
Last verified July 17, 2026 · Official source: usbank.com
Official request channels
Online banking (fastest)
Select your mortgage account → Request payoff quote → choose the payoff-through date.
U.S. Bank mobile app
Select your mortgage account → Manage → Request payoff quote.
Home loans customer service
800-365-7772
Monday–Friday 7 a.m.–8 p.m. CT, Saturday 8 a.m.–2 p.m. CT.
U.S. Bank does not publish a payoff request fax number
U.S. Bank does not publish a fax number for submitting a payoff request. Instead, you request the quote online, in the mobile app, or by phone — and U.S. Bank can deliver the finished statement to you by mail or by fax to the number on file.
What to include in your U.S. Bank request
- U.S. Bank mortgage account number
- Property address on the loan
- Borrower name(s) as they appear on the mortgage
- Good-through / payoff date requested
- Delivery choice: text, email, PDF download, mail, or fax to the number on file
- For third parties: a borrower-signed authorization to release information
Turnaround
Digital delivery (download, text, or email) is near-instant; mailed statements take about 5–7 days.
How U.S. Bank payoff requests work
U.S. Bank’s payoff process is built around self-service. The fastest route is online banking or the mobile app: select your mortgage account, choose "Request payoff quote," and pick the exact payoff-through date. You can then have the statement delivered digitally — as a text, to up to two email addresses, or as a PDF download.
If you would rather call, U.S. Bank home loans customer service is 800-365-7772, open Monday through Friday 7 a.m. to 8 p.m. and Saturday 8 a.m. to 2 p.m. Central. A paper statement can be mailed (about five to seven days) or faxed to the number already on your account.
A key U.S. Bank distinction: there is no fax number for submitting a payoff request. U.S. Bank delivers the statement to you, and it can fax that finished statement to the number on file (making up to three attempts if the first fails). So if you want your statement by fax, the request still starts online or by phone — you cannot fax a request in. Because of that, we do not show a "fax your request" widget on this page.
Third-party & escrow requests
U.S. Bank fulfills payoff requests to the borrower and delivers to the contact information on file, so the simplest path for a closing is for the borrower to request the quote online and download or forward the PDF. If a third party needs to receive it directly, the borrower must authorize U.S. Bank to release information; U.S. Bank can then fax the completed statement to a number on file (it makes up to three attempts).
What a U.S. Bank payoff statement includes
- Unpaid principal balance
- All calculated interest up to the selected payoff-through date
- Any outstanding fees and escrow treatment
- Wire transfer or check payment instructions
- The specific date the quote is good through
The federal 7-business-day rule
Under federal law (12 C.F.R. § 1026.36(c)(3)), servicers of closed-end consumer mortgages must generally provide an accurate payoff statement within seven business days of receiving a written request from the borrower or a person acting on the borrower’s behalf. Reasonable exceptions apply (for example, loans in bankruptcy or foreclosure), so submitting your request in writing and keeping your fax confirmation is the best way to start the clock.
U.S. Bank payoff request FAQ
What is the U.S. Bank mortgage payoff phone number?
U.S. Bank home loans customer service is 800-365-7772, available Monday through Friday 7 a.m. to 8 p.m. and Saturday 8 a.m. to 2 p.m. Central Time.
Does U.S. Bank have a payoff request fax number?
No. U.S. Bank does not publish a fax number for submitting a payoff request. You request the quote online, in the app, or by phone. U.S. Bank can then deliver the finished statement by mail or by fax to the number already on file for your account.
How do I get a U.S. Bank payoff quote online?
In online banking, select your mortgage account, choose "Request payoff quote," pick the payoff-through date, and select a delivery method (text, email, download, mail, or fax to the number on file). The mobile app path is Account → Manage → Request payoff quote.
How fast will U.S. Bank provide my payoff statement?
Digital delivery — download, text, or email — is essentially immediate. A mailed statement takes about five to seven days. Written requests are also covered by the federal seven-business-day rule.
Can my title company get my U.S. Bank payoff directly?
The simplest path is for you to request the quote online and forward the PDF. If the title company must receive it directly, you first authorize U.S. Bank to release information; U.S. Bank can then fax the completed statement to a number on file.
Other servicer payoff guides
XenFax is an independent online fax service and is not affiliated with, endorsed by, or acting on behalf of any mortgage servicer named on this page. Servicer names and logos are the property of their respective owners. Contact details change frequently — always confirm the fax number, phone number, and address against the official source linked on this page before sending your request.