PNC Mortgage Payoff Request
Request a PNC mortgage payoff by fax (855-363-2738), phone, or mail. Send your written request in minutes.
Last verified July 17, 2026 · Official source: pnc.com
Official request channels
Payoff / document request fax
855-363-2738
Mortgage customer service
800-822-5626
Payoff mailing address
PNC Mortgage, P.O. Box 1820, Dayton, OH 45401
Fax your payoff request to PNC now
Faxing to PNC Mortgage at (855) 363-2738
PNC accepts payoff and document requests by fax at 855-363-2738. Upload your written request or signed authorization and we’ll fax it. Confirm the number against pnc.com before sending.
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What to include in your PNC Mortgage request
- PNC mortgage loan number
- Property address on the loan
- Borrower name(s) as they appear on the mortgage
- Good-through / payoff date requested
- Return fax number or mailing address for the statement
- For third parties: a borrower-signed authorization to release information
Turnaround
Written requests follow the RESPA seven-business-day rule; phone requests are typically faster.
How PNC Mortgage payoff requests work
PNC Mortgage handles payoff and document requests through a customer-service fax line, its phone team, and a dedicated payoff mailing address. For a documented, dated request, faxing to 855-363-2738 is the most reliable channel — it creates a paper trail and a transmission receipt you can keep.
If you would rather call, PNC mortgage customer service is reachable at 800-822-5626. Have your loan number and property address ready, and be prepared to specify the good-through date you need since interest accrues daily.
Because contact numbers can change, confirm 855-363-2738 against the mortgage customer service section of pnc.com before sending, especially for a time-sensitive closing. For third-party requests, include the borrower-signed authorization so PNC can release the statement to your title or escrow company.
Third-party & escrow requests
Title companies, escrow officers, and attorneys should include a borrower-signed authorization to release information with the request. PNC accepts documentation by fax at 855-363-2738 or by mail to the Dayton, OH payoff address. Faxing the signed authorization with the payoff request is the quickest documented route.
What a PNC Mortgage payoff statement includes
- Unpaid principal balance
- Interest through the good-through date
- Outstanding fees, late charges, and advances
- Escrow balance treatment
- Payment / wire instructions and quote expiration
The federal 7-business-day rule
Under federal law (12 C.F.R. § 1026.36(c)(3)), servicers of closed-end consumer mortgages must generally provide an accurate payoff statement within seven business days of receiving a written request from the borrower or a person acting on the borrower’s behalf. Reasonable exceptions apply (for example, loans in bankruptcy or foreclosure), so submitting your request in writing and keeping your fax confirmation is the best way to start the clock.
PNC Mortgage payoff request FAQ
What is the PNC mortgage payoff request fax number?
PNC accepts payoff and document requests by fax at 855-363-2738. You can also mail PNC Mortgage, P.O. Box 1820, Dayton, OH 45401, or call 800-822-5626. Confirm the fax number against pnc.com before sending.
What is the PNC mortgage payoff phone number?
PNC mortgage customer service is 800-822-5626. Have your loan number and property address ready, and specify the good-through date you need.
Where do I mail a PNC payoff request?
PNC Mortgage, P.O. Box 1820, Dayton, OH 45401. Include your loan number, property address, requested good-through date, and return contact details.
How does a title company request a PNC payoff?
Include a borrower-signed authorization to release information with the payoff request, then fax it to 855-363-2738 or mail it to the Dayton, OH payoff address.
How long is a PNC payoff quote good for?
Because interest accrues daily, PNC calculates the payoff to a specific good-through date. Request the exact date you expect to close, and order a fresh quote if your closing slips.
Other servicer payoff guides
XenFax is an independent online fax service and is not affiliated with, endorsed by, or acting on behalf of any mortgage servicer named on this page. Servicer names and logos are the property of their respective owners. Contact details change frequently — always confirm the fax number, phone number, and address against the official source linked on this page before sending your request.