Mr. Cooper Payoff Request
Request a Mr. Cooper payoff quote online, by automated phone, through the Message Center, or by mail. Formerly Nationstar Mortgage — same servicer, new name.
Last verified July 17, 2026 · Official source: mrcooper.com
Official request channels
Online account (instant quote for eligible loans)
Sign in at mrcooper.com and request a payoff quote from your dashboard.
Automated payoff line
833-685-2565
Message Center
Open a payoff request ticket from inside your online account.
Payoff department mailing address
Mr. Cooper, Attn: Payoff Department, 8950 Cypress Waters Blvd., Coppell, TX 75019
Include your loan number, property address, and contact information.
Mr. Cooper does not publish a payoff request fax number
Mr. Cooper does not publish a public payoff-request fax number. Its official channels are the online account (with instant quotes for eligible loans), an automated phone line, a Message Center ticket, and mail to its Coppell, TX payoff department.
What to include in your Mr. Cooper request
- Mr. Cooper loan number
- Property address on the loan
- Borrower name(s) as they appear on the mortgage
- Good-through / payoff date requested
- Return contact information (phone, and return fax or mailing address)
- For third parties: a completed Third Party Authorization form or online authorization
Fees
A statement preparation fee of up to $25 may apply.
Turnaround
Eligible loans can generate an instant quote online; other requests follow standard processing and the RESPA seven-business-day rule for written requests.
How Mr. Cooper payoff requests work
Mr. Cooper — the servicer formerly known as Nationstar Mortgage — is one of the largest mortgage servicers in the country. If you are searching for a "Nationstar payoff request," you are in the right place: Nationstar rebranded as Mr. Cooper, and the payoff channels below apply to former Nationstar loans.
The fastest route is the online account. Eligible loans can generate an instant payoff quote you can download immediately. If your loan is not eligible for an instant quote, you can use the automated phone line at 833-685-2565 or open a Message Center ticket from inside your account.
Mr. Cooper does not publish a public payoff fax number, so any site listing one should be treated with caution. For a documented written request you can mail the payoff department at 8950 Cypress Waters Blvd., Coppell, TX 75019 with your loan number, property address, and contact details. Third parties should use the authorized broker/agent portal after the borrower signs a Third Party Authorization.
Third-party & escrow requests
For title, escrow, and closing agents, the borrower first authorizes the third party either online or by completing Mr. Cooper’s Third Party Authorization form. Once authorization is on file, the agent uses Mr. Cooper’s broker/agent payoff portal to pull the quote. There is no public payoff fax, so agents should rely on the authorized portal rather than faxing a request cold.
What a Mr. Cooper payoff statement includes
- Unpaid principal balance
- Interest through the good-through date
- Any preparation fee (up to $25) and outstanding charges
- Escrow balance treatment
- Payment / wire delivery instructions and expiration date
The federal 7-business-day rule
Under federal law (12 C.F.R. § 1026.36(c)(3)), servicers of closed-end consumer mortgages must generally provide an accurate payoff statement within seven business days of receiving a written request from the borrower or a person acting on the borrower’s behalf. Reasonable exceptions apply (for example, loans in bankruptcy or foreclosure), so submitting your request in writing and keeping your fax confirmation is the best way to start the clock.
Mr. Cooper payoff request FAQ
Is Nationstar the same as Mr. Cooper for a payoff request?
Yes. Nationstar Mortgage rebranded as Mr. Cooper. A "Nationstar payoff request" is handled through Mr. Cooper’s channels: the online account, the automated line at 833-685-2565, the Message Center, or mail to the Coppell, TX payoff department.
Does Mr. Cooper have a payoff request fax number?
No. Mr. Cooper does not publish a public payoff-request fax number. Use the online instant quote, the automated phone line (833-685-2565), a Message Center ticket, or mail to the payoff department. Third parties use the authorized agent portal.
How much does a Mr. Cooper payoff statement cost?
Mr. Cooper may charge a statement preparation fee of up to $25. Any fee is disclosed on the quote and included in the amount required to pay the loan in full.
What is the Mr. Cooper payoff department mailing address?
Mr. Cooper, Attn: Payoff Department, 8950 Cypress Waters Blvd., Coppell, TX 75019. Include your loan number, property address, and contact information with a mailed request.
How can a title company get my Mr. Cooper payoff?
Authorize the title company online or with Mr. Cooper’s Third Party Authorization form. Once the authorization is on file, the title or escrow agent requests the payoff through Mr. Cooper’s broker/agent payoff portal.
Other servicer payoff guides
XenFax is an independent online fax service and is not affiliated with, endorsed by, or acting on behalf of any mortgage servicer named on this page. Servicer names and logos are the property of their respective owners. Contact details change frequently — always confirm the fax number, phone number, and address against the official source linked on this page before sending your request.